I’ve always been an Apple fan. Not as crazy as those fanboys, but enough to say that I love Apple. The experience I had today just put my love for Apple up a notch. I think they even made me wanna buy something out of the store!!
The battery of my MacBook has swollen to a state where it is not usable anymore. I was even afraid that it may explode one day! Hence, I had to use my MacBook like a normal PC, without my battery. I went to the local Apple resellers in Penang to ask if a replacement is possible. The answer is no, simply because the warranty period is over and there’s really nothing that I can do about it except to purchase a new battery, which by the way cost a whopping RM560 (or something like that).
I didn’t want to spend that much money on the battery since my MacBook is going into its 4th year. What’s the point right?
When I came to the US, I brought my MacBook along, with the swollen battery. I went to the Apple Store at Washington Square hoping to get the battery at a cheaper rate. As I entered, there were tons of staffs around, assisting the overwhelming amount of customers in the store. One of the staff came up to me and say, “How may I assist you today?”. I showed him that my battery is all swell up and ask if it was going to explode. He said “Oh! It might just explode. Let me get you to the Genius Bar and have someone assist you with this problem.”. This other guy then took my name and asked me to wait for 5 mins and someone will attend to my problem.
True enough, in approximately 5 mins, a guy name Brad from the Genius Bar came up to me and asked me to go to the counter to talk about my problem. I showed him my swollen battery and in just 5 mins, he replaced the battery for me with a brand new one. I asked him how much did it cost, and he told me that it was a replacement at no cost. You hear me, NO COST. FREE. He didn’t even asked me any questions at all. I was so dumbfounded, I couldn’t move and stood at the Genius Bar and said WOW a couple of times before I left.
And I couldn’t stop smiling. I was so happy.
The experience at the Apple Store was absolutely amazing. It was total awesomeness. It was an experience that cannot be expressed fully in words. Apple made me feel happy making a purchase of their product. Apple made me feel my purchase with them is an absolute right and worthwhile purchase. And most importantly, Apple made me want to go back and continue buying their products after mine can no longer function. Best after sales service EVER EXPERIENCED.
It was awesome. Awesome. AWESOME. Totally.
I love you Apple, more than before.
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